Purpose

Provides expert technical advice, develops and provides solution design for highly complex implementation tasks and implementation processes.

Performs highly complex tasks independently and act as a Technical Lead in implementation projects.

Key accountabilities

• Analyzes and provides solutions for most complex tasks.
• Provides 3rd level support, solves problems and escalates most complex issues.
• Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
• Evaluate, authorize, prioritize, plan and review complex changes in controlled manner or escalate to higher authority.
• Identify weaknesses in used processes and eliminate them following industry and internal standards.
• Creates / review/maintain procedures and complex technical documentation to support IT service.
• Provides expert advice, consultancy and support for internal/external customer & management. 
• Reports and regularly communicates with project stakeholders and/or customer.
• Delivers services/solutions in the agreed quality and quantity according to agreed requirements, contracts and/or KPI’s.
• Participate on Solution Designs and Architecture activities.
• Serve as technical lead to assure delivery of the service.
• Deliver effective training plans and concepts to train other employees and ensure their fulfillment.

Other Benefits

• Trainings and development opportunities
• Possibility of Home office
• Teambuildings
• Young and enthusiastic working environment
• Rotations possibilities

Requirements

Education

• University degree, Information Technology

Experience

• SAP Basis Operation – 5 years min
• SAP Technologies – 5 years min

Skills

Technical

• SAP – S/4 HANA, SAP Netweaver technologies, migrations, homogenous and heterogeneous system copies – expert
• Databases: HANA, Oracle and ASE-Sybase – expert
• Operating systems – advanced
• Platform Private cloud and Public cloud Azure, AWS, Google – advanced
• Security – intermediate
• Virtualisation – intemediate

Soft

• Communication – expert
• Analytical thinking – expert
• Team cooperation – expert
• Training and mentoring – advanced
• Presentation skills – advanced
• Negotiation skills – advanced

Certification

• Advanced certifications HANA, SAP Netweaver on Oracle or ASE-Sybase
• Process methodology certification

Languages

• English – advanced C1
• German  (advantage)

Others

• ITIL processes – intermediate knowledge
• Project management- Intermediate knowledge
• Financial literacy – intermediate knowledge