Purpose
Provides expert technical advice, develops and provides solution design for highly complex implementation tasks and implementation processes.
Performs highly complex tasks independently and act as a Technical Lead in implementation projects.
Key accountabilities
- Analyzes and provides solutions for most complex tasks.
- Provides 3rd level support, solves problems and escalates most complex issues.
- Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
- Evaluate, authorize, prioritize, plan and review complex changes in controlled manner or escalate to higher authority.
- Identify weaknesses in used processes and eliminate them following industry and internal standards.
- Creates / review/maintain procedures and complex technical documentation to support IT service.
- Provides expert advice, consultancy and support for internal/external customer & management.
- Reports and regularly communicates with project stakeholders and/or customer.
- Delivers services/solutions in the agreed quality and quantity according to agreed requirements, contracts and/or KPI’s.
- Participate on Solution Designs and Architecture activities.
- Serve as technical lead to assure delivery of the service.
- Deliver effective training plans and concepts to train other employees and ensure their fulfillment.
Other Benefits
- Trainings and development opportunities
- Possibility of Home office
- Teambuildings
- Young and enthusiastic working environment
- Rotations possibilities
Requirements
Education
- University degree, Information Technology
Experience
- SAP Basis Operation – 5 years min
- SAP Technologies – 5 years min
Skills
Technical
- SAP – S/4 HANA, SAP Netweaver technologies, migrations, homogenous and heterogeneous system copies – expert
- Databases: HANA, Oracle and ASE-Sybase – expert
- Operating systems – advanced
- Platform Private cloud and Public cloud Azure, AWS, Google – advanced
- Security – intermediate
- Virtualisation – intemediate
Soft
- Communication – expert
- Analytical thinking – expert
- Team cooperation – expert
- Training and mentoring – advanced
- Presentation skills – advanced
- Negotiation skills – advanced
Certification
- Advanced certifications HANA, SAP Netweaver on Oracle or ASE-Sybase
- Process methodology certification
Languages
- English – advanced C1
- German (advantage)
Others
- ITIL processes – intermediate knowledge
- Project management- Intermediate knowledge
- Financial literacy – intermediate knowledge
