Job description
- Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office
- Forwards employee inquiries to Tier 2 specialists when specific, in-depth functional knowledge is required
- Completes simple Human Resources and Payroll related transactions
- Documents and follows up all employee inquiries, issues and transactions
- Recognizes unusual events or consistent problem areas and work with Team Lead to resolve
- Works as a team member focusing on customer service
- Suggests methods to update, simplify, and enhance processes, procedures, and technologies
- Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact
- Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries
Ideal candidate
- Advanced Macedonian language knowledge (oral and written)
- Customer service focus and strong interpersonal skills required
- Listening skills, reliability
- Strong analytical and problem solving skills
- Strong verbal/written skills and attention to detail
- Ability to consistently deliver high quality customer service in a professional manner
- Taking initiative in a proactive manner to improve own and team work practices
