Purpose
- Perform, coordinate and improve most complex activities (3rd level environment) needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s
- Plan, implement and maintain a stable technical infrastructure to support organization’s business processes
- Identify weaknesses in used processes and eliminate them following industry and internal standards.
Key accountabilities
- Perform, coordinate and improve most complex activities needed to provide IT services and the supporting infrastructure in order to fulfill relevant KPI’s.
- Propose and perform regular inspections and improvement recommendations.
- Diagnose and resolve complex tickets or escalate complex tickets with direct/potential impact related to IT infrastructure
- Investigate the root cause of complex incidents and then initiate actions to improve or correct the situation.
- Evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority.
Requirements
- Education
- Secondary education degree, Information Technology
- Experience
- SAP Basis Operation – 5 years min
- Skills
- Technical
- SAP – S/4 HANA, SAP Netweaver technologies, migrations, homogenous and heterogeneous system copies – advanced
- Databases: HANA, Oracle and ASE-Sybase – advanced
- Operating systems – intermediate
- Platform Private cloud and Public cloud Azure, AWS, Google – advanced
- Quality management – intermediate
- Soft
- Communication – expert
- Analytical thinking – expert
- Team cooperation – expert
- Training and mentoring – intermediate
- Presentation skills – intermediate
- Negotiation skills – intermediate
- Technical
- Certification
- At least one advanced certification HANA, SAP Netweaver on Oracle or ASE-Sybase
- Languages
- English – upper intermediate B2
- Others
- ITIL processes – basic knowledge
- Project management – basic knowledge
- Financial literacy – basic knowledge
