Job description
· Answers employee, manager or candidate inquiries using the Knowledge tools and system available at the Front Office
· Forwards employee inquiries to Tier 2 specialists when specific, in-depth functional knowledge is required
· Completes simple Human Resources and Payroll related transactions
· Documents and follows up all employee inquiries, issues and transactions
· Recognizes unusual events or consistent problem areas and work with Team Lead to resolve
· Works as a team member focusing on customer service
· Suggests methods to update, simplify, and enhance processes, procedures, and technologies
· Assists with the implementation of programs, policies, and services provided by the HR Shared Service by acting as an employee’s first line of contact
· Performs review of Frequently Asked Questions to identify steps needed to answer customer inquiries
· Supports in the development of Frequently Asked Questions based on the identification of updates or new requirements
Ideal candidate
· Advanced Polish language knowledge (oral and written)
· Customer service focus and strong interpersonal skills required
· Listening skills, reliability
· Strong analytical and problem solving skills
· Strong verbal/written skills and attention to detail
· Ability to consistently deliver high quality customer service in a professional manner
· Taking initiative in a proactive manner to improve own and team work practices