HR Customer Interaction Specialist with German

inactive

HR Customer Interaction Specialist with German

English, German
HR
Bucharest, Timisoara, Romania

Specific responsibilities:

• Acts as a supporter of Human Resources Service for Compensation & Benefits, Travel, Time Management, Employment and Placement areas focusing on customer service;
• Consults customers by phone for all Human Resources products;
• Demonstrates concern and empathy in all customer interactions;
• Processes electronically written requests (email, chat, AMS, SAP)
• Registers, classifies and finalizes customer orders in the order management system (AMS) or forwards them to the back office departments;
• Maintains close cooperation with the team leader, as well as, with the back office departments;
• Maintains process information documentation and procedures in the knowledge management system;
• Tracks and processes issues and service quality complaints and escalates the issues following the escalation procedure;
• Answers employees, managers or candidates inquiries using the Knowledge tools and the Contact Center available system;
• Suggests methods to update, simplify and enhance processes, procedures and technologies.

Experience and Skills required

Language skills: German fluent (B2-C1), English knowledge
Knowledge in handling IV-systems (AMS, SAP, MS-Office
Customer care experience and the ability to consistently deliver high quality customer service in a professional manner
Working independently
Team player, customer-focused attitude, own initiative, listening skills

DTSE-RO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decision at DTSE-RO are based on business needs, job requirements and individual qualifications, with no regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation and gender identity.

DTSE-RO will not tolerate discrimination or harassment based on any of these characteristics.

By applying for this job you accept the DT privacy statement:

To process your online application we collect, process and use your personal data. We will treat your data as strictly confidential in accordance statutory provisions.

By submitting your application, you consent to your data being processed electronically, including by third parties. Data is only passed on to HR service providers that have been carefully selected by Deutsche Telekom AG.

For detailed information read the local data protection when applying for a job position at Deutsche Telekom Group.