Employee Data Administration Team Leader with Greek

inactive

Employee Data Administration Team Leader with Greek

  • Greek
  • IT
  • Romania

Key Responsibilities of the function:

Team Coordination

  • Responsibility for own clients formed by National Companies and Local Business Units
  • Responsible for around 10-15 employees
  • Coordinates and distributes the work of the team and defines team priorities
  • Ensures resource planning (back up, holidays)
  • Supports team in identification of unusual events or consistent problem areas and in issue resolution
  • Performs detailed analysis and document preparation for the resolution of process related issues affecting the HR Shared Service Centres.
  • Collects and helps identify complaints and issues in the day-to-day operations and with customers and assists team members in issue resolution
  • Promotes team work focusing on customer service

Functional Specialist Responsibilities:

  • Serves as subject matter expert for a process area and its related activities
  • Processes changes and transactions that affect employee status or candidate selection following established desktop procedures and knowledge base.

Experience and Skills required:

  • Minimum a bachelor’s degree in human resources or business administration
  • Minimum 3 years of experience in Employee Data Administration process
  • Previous experience of leading a team
  • Experience as service agent in an HR SSC is a plus
  • Customer service focus and strong interpersonal skills required
  • Reliability
  • Strong problem solving skills
  • Strong verbal/written skills and attention to detail
  • Ability to consistently deliver high quality customer service in a professional manner
  • Taking initiative in a proactive manner to improve own and team work practices
  • Good level of both written and spoken Greek and English languages
  • Knowledge of any other European languages is considered a plus

Development Opportunities:

  • Develop into other equivalent level positions in other process areas or develop into Process Manager position

Deutsche Telekom Services Europe (DTSE) was founded by Deutsche Telekom AG and delivers support services, with focus on HR, for the European footprint of DT Group.
Join us in this international environment and you’ll be exposed to many different competencies, cultures and languages.
If you want to join this innovative team and take the opportunity to be part of a growing company, apply now!

DTSE-RO is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decision at DTSE-RO are based on business needs, job requirements and individual qualifications, with no regard to race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, sexual orientation and gender identity.

DTSE-RO will not tolerate discrimination or harassment based on any of these characteristics.

By applying for this job you accept the DT privacy statement:

To process your online application we collect, process and use your personal data. We will treat your data as strictly confidential in accordance statutory provisions.

By submitting your application, you consent to your data being processed electronically, including by third parties. Data is only passed on to HR service providers that have been carefully selected by Deutsche Telekom AG.

For detailed information read the local data protection when applying for a job position at Deutsche Telekom Group.

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