Responsibilities:
- Provides support for Deutsche Telekom Services Europe in the field of Employment Administration and relevant HR topics and processes.
- Process HR tickets by using our workflow management tool (AMS), following German law and labor agreements of Deutsche Telekom Group.
- Maintain process documentation and special procedures in our knowledge management system.
- Develop ideas to update, simplify and enhance our processes, procedures and documents.
- Supports in the development of frequently asked questions based on customer feedback or new requirements.
Ideal candidate:
- Language skills: German fluent in speaking and writing, English is a plus
- Bachelor’s degree or Student or vocational training.
- Knowledge in handling information processing systems (Ticketing Tool, SAP HR, MS-Office) is a plus
- Willingness to learn.
- Team player and good listening skills.